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Head of Analytics & Data Science (Coupang Eats)

首尔, 韩国 职位 ID: 3077142

职位概览

我们寻找的人才热衷解决复杂的现实问题、搭建世界一流的解决方案,并使数百万人生活受益。 在Coupang,开发人员互相学习 - 我们分享知识、互相激励,提出创意 - 并迅速采取行动,共同创造深远的影响。 随着公司的成长,你还将有机会应对随之出现的大规模的挑战。 这包括构建内部技术,引入新的移动端架构,以及通过机器学习和深度学习创造新的可能。 我们热忱邀请你,和我们共创一个新世界,让我们的顾客无法想象,“如果离开了Coupang该如何生活?

成功特质

  • 灵活适应
  • 自主创新
  • 积极主动
  • 团队合作
  • 解决问题
  • 目标导向
  • 思维敏捷

Responsibilities

职位 ID 3077142 发布日期 05/07/2021 地点 首尔, 韩国

Coupang Overview

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year. We are doing this for millions of consumers in Korea, one of the world’s largest and fastest growing e-commerce markets. Korea is currently the 5th largest e-commerce market in the world.

Role Overview

We are looking for a high-performing business analysis and analytics leader to join our team in Seoul. We are a team of creative problem solvers with a passion to deliver innovative business solutions. The team leverages big data to empower business decisions and deliver insights, metrics and analytics solutions in order to drive customer engagement, retention and business growth. As Head of Analytics & Data Science at Coupang Eats, you will be responsible for design, implementation and oversight of Health of Product(s) metrics to enhance our knowledge about our customers and recommend growth strategy through actionable insights and product roadmap development.  The selected candidate must be hands on with big data and will be responsible for building and managing team from scratch that would focus on predictive analytics development using machine learning/artificial intelligence/statistical models.

With its innovative technology and operational know-how, Coupang is transforming the entire customer experience. We are obsessed about improving every step of the user experience, from the moment customers sign up for a new Coupang account in our mobile app or website to finding the product they’re looking for, making the purchase, and picking up the delivery items at their front door.

What You Will Do

  • Hire, lead, and mentor a global team of product data analysts.
  • Relentlessly identify new ideas and data sources to surface and solve difficult Customer Experience (CX) problems.
  • Collaborate with product owners, designers, program managers, engineers, and business stakeholders to develop Health of Product(s) metrics management framework.
  • Systematically surface customer problems and insights that will help us create the best Customer experience.
  • Communicate findings to senior leaders and evangelize data-driven business decisions.
  • Provide thought leadership and be the subject matter expert on Eats Product Analytics.
  • Distill the vision and strategy for the team(s) to generate enthusiasm.

Basic Qualifications 

  • Minimum 8+ years of analytics and relevant leadership experience.
  • Ability to excel as both a team lead and individual contributor.
  • Strong critical thinking and detail-oriented with an aptitude for solving unstructured problems.
  • Has experience translating data and insights into concrete and actionable recommendations.
  • Has experience working directly with stakeholders, communicating complex results in a clear and concise manner.
  • Has experience with SQL, Python, and R/SAS or any statistical package.
  • Has bachelor’s degree in Statistics, Engineering, Business, or equivalent experience.

Preferred Qualification

  • BS degree in Statistics, Engineering, Business, or equivalent experience.
  • Experience in advanced data science, machine learning, predictive analytics projects.
  • Experience in E-commerce.
  • Fluent in English and Korean skill (verbal and written) is a plus but not required.

Recruitment Process and Others

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice 

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 

https://rocketyourcareer.kr.coupang.com/privacy-policy (Korea)

Document Return Policy 

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

软件工程师的职业道路

  • 软件工程师(个人贡献者 vs.经理)
  • 软件工程师
  • 技术项目经理
  • 产品经理
  • 技术招聘专员

技术博客

员⼯福利

  • 工作时间灵活

  • 开放环境

  • 团队旅游

  • 合作顺畅

  • 国际交流

我们的使命遍布全球

作为一家全球企业,Coupang的办公室分布在上海、北京、首尔、硅谷和西雅图。

韩国,首尔

我们的首尔办公室近乐天世界酒店和乐天世界购物中心。

中国,上海

我们的上海办公室近地铁2号线金科路站,步行仅需5分钟。坐落于长泰广场,毗邻购物中心、健身房、众多餐厅和长荣桂冠酒店。步行10分钟可达风景优美的汇智湖及公园(占地5.5万平方米)。

中国,北京

北京办公室位于颐堤港甲级办公楼的12层,视野开阔,可欣赏颐堤港公园、坝河和摩天大楼组成的独特风景。毗邻颐堤港商场,泊车亦十分便利。

美国,硅谷

我们山景城的办公室位于硅谷地区,在NASA艾姆斯研究中心和游客中心对面。

美国,西雅图

我们西雅图的办公室位于市中心,附近有很多餐厅和旅游景点,比如派克市场。