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WMS Business Analyst

里弗赛德, 美国

1810531 2019/08/27 Corporate Functions

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. 


Job Overview: 

This position is responsible for supporting Warehouse Systems (WMS, Automation, Peripherals, Network) along with establishing best practices for each operational process. This position will work with cross functional IT and business team members to develop solutions that meet the needs of operations. Candidate must have strong hands-on skills in deploying/supporting WMS systems in Retail/Consumer Goods environment. Provide configuration, development, administration and production support for WMS and I.T. Utilize knowledge of leading industry practices to ensure optimum use of technology investments in supported areas. Analyze, design, and implement changes to resolve issues and close support requests. Manage communication related to these issues as per service levels.

Key Responsibilities: 

  • Requires business analysis, functional design, prototyping, testing, documentation and support process implementations
  • Change control management for functional and technical enhancements
  • Develop and/or support cost estimates for enhancements or new I.T initiatives
  • Troubleshoot issues and identify modifications needed for resolution
  • Support application code and configuration migration from Development/Test to Production
  • Coordinate with end users, operations, onshore and offshore vendor resources
  • Collaborate with FC management to support root cause analysis and provide solutions to improve FC operations
  • Develop test plans, set up test data and conduct testing
  • Conduct deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership
  • Simplify and automate reporting, audits, and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders
  • Improve back-end data sources for increased accuracy and simplicity
  • Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation
  • Support business with time-critical tactical data analyses


  • Degree in Information Technology, business or related field
  • 3-5 years of WMS experience supporting full implementation life cycles
  • 5+ year’s professional experience in analytics, business analysis, or comparable analytics position 
  • Hands-on experience with SQL Server
  • Experienced in creating and running moderately complex SQL queries
  • 2+ years supporting warehouse automation. Sound functional, analytical and troubleshooting skills
  • Knowledge of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills
  • Previous experience exercising high levels of initiative, judgment, and diplomacy is required
  • Experience in designing and implementing custom reporting systems
  • Demonstrated ability to manage and prioritize workload and roadmaps 


High Jump Workspace , Architect , Webwise , Commander, Staylink Software

Work Environment: The noise in the work environment is usually moderate. Other factors are:

  • Ability to travel if needed, travel is minimal in this position
  • Fast-Paced with multi-level distractions
  • Professional, yet casual work environment
  • Office and Fulfillment Center environment


Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at



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